Frequently Asked Questions
Everything you need to know about your SMAI gear and orders.
What is the standard shipping timeframe for SMAI orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location, while international delivery times vary by destination and customs processing.
Do you offer a warranty on professional combat and fitness equipment?
Yes, SMAI provides a comprehensive warranty against manufacturing defects. The duration varies by product category, ranging from 6 months for apparel to lifetime warranties on select structural gym equipment.
Can I return an item if it doesn't fit or I change my mind?
We offer a 30-day return policy for items in original, unused condition with all packaging intact. Please note that for hygiene reasons, products like mouthguards and hand wraps cannot be returned once opened.
Are SMAI products approved for international competition?
Many of our products are officially WKF, WT, and IJF approved. Please check the specific product description for the relevant certification logo to ensure it meets your competition requirements.
How do I track my delivery?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna for eligible customers.